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Red Level Heat Alert

  • Keep out of the sun between 11am and 3pm
  • Plan physical activity for cooler times of day
  • Keep homes cool by closing windows and curtains in sun-facing rooms
  • Wear suitable clothing, hats and sunglasses, and use sunscreen outdoors
  • Drink plenty of fluids and limit alcohol and caffeine
  • Check on older neighbours, relatives and friends
  • Be aware of the signs of heat exhaustion and heatstroke, and seek help if symptoms develop

Heat exhaustion can include tiredness, dizziness, headache, nausea and excessive sweating. If symptoms worsen or do not improve, heatstroke is a medical emergency and urgent help is required.

Feedback and complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete our feedback form.

Giving feedback

To provide feedback:

Further written information is available regarding the complaints procedure from reception.

Making a complaint

We are continually looking to turn our patients’ feedback and complaints into real improvements in the services we provide, if appropriate. We care about things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve your care and experience. We strongly believe that patients needs to be involved and empowered to help manage their own conditions in the best way possible.

Likewise if you do have a legitimate complaint, please let us know and we appreciate you taking the time to document your concerns. They will be thoroughly investigated and you will receive a response as appropriate.

We aim to provide an initial response within 5 working days. If it is for a complaint, we do like to have an initial telephone conversation to discuss and investigate further.

Our aim is to finalise all complaints within 30 days. This allows the Practice Management team to fully investigate, consult with other member/s of the team involved, review your medical record and if necessary check all other documents and recall the recorded telephone calls for review.

Full details of our complaints process including timescales can be found within the document below:

Complaints procedure (PDF)

Data protection complaints

If you have any concerns about how we handle your personal data, you have the right to make a complaint directly to us. You can do so by contacting us via – our website Compliment, complaint or feedback – Cleevelands Medical Centre or via letter.

We will acknowledge your complaint within 30 days and begin investigating it without delay, keeping you informed of progress where appropriate and advising you of the outcome. If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.