Compliment, complaint or feedback

Use this service to give feedback to the surgery.

We would like to hear from you if you have a suggestion on how we can do things better to improve the experience for our patients. We would also like to hear from you if you are pleased with the service you have received.

Likewise if you do have a legitimate complaint, please let us know and we appreciate you taking the time to document your concerns. They will be thoroughly investigated and you will receive a response as appropriate.

We aim to provide an initial response within 5 working days. If it is for a complaint, we do like to have an initial telephone conversation to discuss and investigate further.

Our aim is to finalise all complaints within 30 days. This allows the Practice Management team to fully investigate, consult with other member/s of the team involved, review your medical record and if necessary check all other documents and recall the recorded telephone calls for review.

You can read full details of our complaints procedure (PDF).

You can use this service if you:

  • are registered at the surgery

Before you start

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of
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You can also phone us on 01242 672669.