What sort of appointment do you need?

Before contacting the surgery, it may be useful to view our what sort of appointment do I need? poster (PDF). This poster helps decide the most suitable appointment for you.

We offer both telephone consultations and face to face appointments with the Doctors & Nurses.

Urgent appointments

To request an urgent appointment for today phone us on 01242 672669.

Our phones open as we open at 8am and appointments are likely to be allocated quickly across all of our available clinicians, which could include services outside of the practice. Once capacity is reached we will then only have the Duty / Triage Doctor for URGENT on the day matters. This will be a phone call initially, Patient Advisors are requested by the doctors to care navigate and are trained in this, and there is complete confidentiality. Patients going on to the triage list do have to qualify for urgent care that day.

We will use your answers to choose the most suitable doctor.

Routine appointments

To request a routine appointment in advance during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Informal advice

If you wish to discuss something of a non-urgent nature with a doctor, reception can book you a telephone appointment.

Cancelling or changing an appointment

To cancel your appointment:

Improved access

Weekday, evening and weekend appointments are available at this surgery and at other surgeries. These are our improved access appointments.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Telephone consultation these will be either morning or afternoon, we are unable to give you a specific time, but generally the patient advisor can usually give you a 2 hour window of time.

Clinicians may update you via a text or email.

If the doctor you wish to see is not available you will be offered an appointment with one of the other doctors or a locum doctor.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

To request a home visit, please telephone the practice before 10:30am on 01242 672669.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Related information

Health A to Z

Sick notes

Test results