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Patient notice – Reintroducing Anima

We will be reintroducing Anima on the 17th March, now that the technical issues have been resolved. You are welcome to sign up and or read more information about Anima by clicking on the Anima Tile. However, please DO NOT submit requests before the 17th March as they will not be actioned.

In order to help with the launch of Anima on Monday 17th March, we will have a ‘help kiosk‘ by reception on Monday 10th March (1pm – 3pm) and Thursday 13th March (10am – 12pm). Staff will be able to help you set up an account and answer any questions you may have.

Routine Appointments

As we prepare for Anima on 17/03/25 we are NOT taking any routine bookings for GP appointments. One aim of Anima is to reduce wait times. To achieve this, we must transition with empty clinics from the 17th.

A few book-on-day appointments are released each day at 8am but for the week beginning 10th March EVERY GP appointment will be a book-on-day. We will have capacity each day to consult with as many of you waiting for routine appointments as we can. Call at 08:00 during that week or wait for Anima on 17th March to request routine appointments.

Thank you for your continued patience while we try to improve our services.

Practice team

Practice management

Katie Howard

Practice business manager

Registered general nurse (BSC Specialist Nursing )

Kate has been a Registered Nurse since 1998. She trained at the University of West of England in Bristol. Having worked in differing clinical specialities, educational roles, corporate nursing and progressed to a senior Nursing Leadership role. Kate joined the surgery in July 2021 and is a great addition to the practice as she brings so much clinical and general experience in NHS healthcare for the benefit of all our patients and staff.

Kate is a season ticket support of Gloucester Rugby Club.

Kate believes that health promotion and working alongside our patients and staff is paramount to deliver the high standards of care we strive and aspire to.

Kate also works closely with the Primary Care Network and Integrated Care Board, to ensure the practice is well represented and kept informed of all the latest developments that could affect our services to patients and staff.

Administration support team

Patient advisors

Patient advisors provide an important link for patients and are usually your initial point of contact, either via reception or the phone. They will help guide you to the right clinician or service. They also perform other important tasks, such as issuing repeat prescriptions, handling prescription queries, passing on information about test results, patient records and scanning and document maintenance.

Medical secretaries

Manage the referrals made by the Doctors and also handling any communications back from the hospitals in terms of further information.

Medical summarisers

Perform a key role in updating patients records with a medical history and coding that provides information for the doctors and nurses to access.