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Patient notice – Reintroducing Anima

We will be reintroducing Anima on the 17th March, now that the technical issues have been resolved. You are welcome to sign up and or read more information about Anima by clicking on the Anima Tile. However, please DO NOT submit requests before the 17th March as they will not be actioned.

In order to help with the launch of Anima on Monday 17th March, we will have a ‘help kiosk‘ by reception on Monday 10th March (1pm – 3pm) and Thursday 13th March (10am – 12pm). Staff will be able to help you set up an account and answer any questions you may have.

Routine Appointments

As we prepare for Anima on 17/03/25 we are NOT taking any routine bookings for GP appointments. One aim of Anima is to reduce wait times. To achieve this, we must transition with empty clinics from the 17th.

A few book-on-day appointments are released each day at 8am but for the week beginning 10th March EVERY GP appointment will be a book-on-day. We will have capacity each day to consult with as many of you waiting for routine appointments as we can. Call at 08:00 during that week or wait for Anima on 17th March to request routine appointments.

Thank you for your continued patience while we try to improve our services.

Confidentiality

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.