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Patient notice – Reintroducing Anima

We will be reintroducing Anima on the 17th March, now that the technical issues have been resolved. You are welcome to sign up and or read more information about Anima by clicking on the Anima Tile. However, please DO NOT submit requests before the 17th March as they will not be actioned.

In order to help with the launch of Anima on Monday 17th March, we will have a ‘help kiosk‘ by reception on Monday 10th March (1pm – 3pm) and Thursday 13th March (10am – 12pm). Staff will be able to help you set up an account and answer any questions you may have.

Routine Appointments

As we prepare for Anima on 17/03/25 we are NOT taking any routine bookings for GP appointments. One aim of Anima is to reduce wait times. To achieve this, we must transition with empty clinics from the 17th.

A few book-on-day appointments are released each day at 8am but for the week beginning 10th March EVERY GP appointment will be a book-on-day. We will have capacity each day to consult with as many of you waiting for routine appointments as we can. Call at 08:00 during that week or wait for Anima on 17th March to request routine appointments.

Thank you for your continued patience while we try to improve our services.

About us

Cleevelands Medical Centre is a brand new medical centre which opened in January 2019. It was designed by an award-winning architect and showcases the latest design in modern healthcare. The medical centre has two spacious waiting rooms, 14 clinical rooms, a counselling room and a minor operations suite. Patients can use our large free car park and on-site pharmacy.

Although our practice is located in a modern building, we are still see ourselves as a traditional but forward-thinking general practice. We have an exceptional team of doctors, nurses, administrative staff and other medical professionals who pride themselves on giving with providing the highest standard of care to our patients, their families and carers.

As well as providing traditional medicine to patients registered at the practice, we are looking to complement and enhance the range of services we offer. In 2020 we became a training practice for new doctors and hope to become more involved with the local community.

Mission, vision and values statement

Mission

Cleevelands Medical Centre aims to offer safe, accessible, quality care in a responsive and courteous manner so that each patient matters

Vision

We aspire to promote and enhance the health and well-being of our patients, by working in partnership with them, our practice team and other health and social care colleagues.

Values

Quality: to continuously improve the quality of service which we provide

Excellence: to provide the highest standards of evidenced based care

Safety: to provide the safest care in the safest environment

Care: to treat all of our patients with compassion, dignity, respect, integrity and equality

Engagement: to engage with our patients, carers, our team and partner organisations