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Urgent patient update

Dear Patients, due to pre-planned annual leave and unexpected sickness within our clinical team, we will need to prioritise urgent appointments this week.

We kindly ask that, where possible, any routine or minor concerns are postponed until next week.

This will help us ensure that patients requiring urgent care can be seen promptly. Thank you for your understanding and cooperation.

About us

Cleevelands Medical Centre is a brand new medical centre which opened in January 2019. It was designed by an award-winning architect and showcases the latest design in modern healthcare. The medical centre has two spacious waiting rooms, 14 clinical rooms, a counselling room and a minor operations suite. Patients can use our large free car park and on-site pharmacy.

Although our practice is located in a modern building, we are still see ourselves as a traditional but forward-thinking general practice. We have an exceptional team of doctors, nurses, administrative staff and other medical professionals who pride themselves on giving with providing the highest standard of care to our patients, their families and carers.

As well as providing traditional medicine to patients registered at the practice, we are looking to complement and enhance the range of services we offer. In 2020 we became a training practice for new doctors and hope to become more involved with the local community.

Mission, vision and values statement

Mission

Cleevelands Medical Centre aims to offer safe, accessible, quality care in a responsive and courteous manner so that each patient matters

Vision

We aspire to promote and enhance the health and well-being of our patients, by working in partnership with them, our practice team and other health and social care colleagues.

Values

Quality: to continuously improve the quality of service which we provide

Excellence: to provide the highest standards of evidenced based care

Safety: to provide the safest care in the safest environment

Care: to treat all of our patients with compassion, dignity, respect, integrity and equality

Engagement: to engage with our patients, carers, our team and partner organisations