Skip to main content

Patient update

This morning, staff at Cleevelands Medical Practice were informed that there will be a power outage in the surgery’s post code area tomorrow, Thursday 7 May 2026, between 8am and 2pm.

Unfortunately, without power, it will not be possible to provide medical services at the site during these hours. Subject to power being restored, normal services will resume at 2pm. Phone lines will remain open throughout the day for booking same-day appointments.

If you have an appointment booked at the surgery on 7 May, you will be contacted by a member of the surgery team as appropriate.

We apologise for this inconvenience and for the short notice; this situation is beyond our control. Thank you for your patience.

Anima Online Triage

Pharmacy First

Before proceeding to our Anima page, please be aware that the conditions listed below can be addressed at a pharmacy. We kindly ask that you refrain from submitting an Anima request for any of these conditions unless you have first consulted with a pharmacist. To continue, please click on one of the links provided at the bottom of the page.

If you are not within these age ranges, a pharmacist can still offer advice and support decisions about self care treatment with over the counter medicines, but you may need to see a GP for treatment.

I have one of the conditions listed above

I do not have one of the conditions listed above, please continue to Anima

What is Anima Online Triage?

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition.

While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process.

This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.

Video Guides

How to create an Anima account

How to submit a request

What happens next with my request?

How to book an appointment in Anima

How to cancel an appointment in Anima

How to add a dependant to your Anima account