Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystemOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- hand your prescription slip to reception (if we are closed we have a box located outside of the building)
- If you do not have a repeat slip, then we have paper copies available at the surgery for completion
- put your request in via your pharmacy
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
This does not include the time it may take the pharmacy to order and issue your medication.
Please check with your Pharmacy if you want to know when your prescription will be ready, please do not call the practice.
Items that are not on your repeat list may take longer if they have not been issued for some time or are for antibiotics. This usually requires a consultation with a doctor.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
Repeat medication for contraception and HRT, will require a review with a nurse in the first instance. Please call the practice to make an appointment, please allow at least three weeks.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
You can also find out if you are entitled to free prescriptions.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.