The GP Partners are pleased to announce that they will be introducing a new service for patients on Wednesday 23rd October.
Anima has been successfully implemented at many practices in England.
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. Anima allows our Clinical Triage Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.
Your request will be handled in the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our patient advisors will ask the same questions to ensure equity of access for all patients. We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our patient advisors.
We will be providing further information in the forthcoming weeks and will also be inviting patients to register for their own Anima Login in the weeks leading up to the 23rd October.