Opportunity to join our Patient Advisor Team

Patient Advisor position

Cleevelands Medical Centre is a high-performing general practice and has an exciting opportunity for a Patient Advisor to join our thriving practice and be part of our friendly and motivated team.        We currently have a position available offering 30 hours per week.  This post is a permanent position and will suit people who are looking to work in Primary Care as part of the wider NHS. 

Patient Advisors have an important and varied role which includes:

  • Issuing repeat and acute prescriptions
  • Managing prescription enquiries
  • Guiding patients to the most appropriate service, which may not always be a doctor
  • Helping patients navigate the wider NHS services
  • Responding to requests from doctors to provide information to patients
  • General enquiries
  • Being a first point of contact for patients, and just being able to listen can be a huge help for many.
  • Managing documentation in and out of the practice
  • Adhering to all principles of patient confidentially and the Caldicott Guidelines

The Administration Team works very closely with the clinical team, providing the best possible service in the Bishops Cleeve and North Cheltenham Area.  With 11,400 plus patients.

We are looking for people who have the following skills:

  • Confident communication skills both in person and on the phone
  • Enthusiasm, motivated and with a robust sense of humour
  • Ability to work as part of team and help develop ideas and improvements in how we work
  • Confidence in using a computer

It will be highly desirable to have some knowledge of the following IT packages:

  • Outlook
  • Word
  • Excel
  • Web based programmes

We use SystmOne one of the key Primary Care / GP Practice patient systems, but full training can be provided.

If you would like to know more or want to arrange an informal visit please call Charlie on 01242 672 669 anytime Monday to Thursday after 10.00 to find out more about the opportunity.

To apply directly, please send a covering letter explaining why you would like the role, along with a copy of your CV to charlie.coney@nhs.net.  Closing date for applications is 28th June 2024.  However, we may bring this forward depending on the level of interest.

  • The rate of pay is £11.44 per hour, reviewed annually.
  • Working pattern

Monday 8.00am – 5.00pm

Tuesday 11.30am – 6.30pm

Thursday 11.30am – 6.30pm

Friday 8.00am – 5.00pm

  • 25 days a year annual leave plus Bank Holidays, subject to pro-rated for part time positions
  • Free onsite car parking
  • Team social events
  • NHS discounts scheme
  • Paid breaks
  • Uniform provided.

Cleevelands Medical Centre is based in a new spacious, state-of-the-art building, and we are committed to being a green practice; we engage with the Green Impact for Health toolkit to improve our sustainability.

We are an equal opportunities employer who ensures that staff understand how to positively promote diversity and equality in their execution of work activities and by their own attitudes and behaviour.  We aim to design and implement policies and procedures that meet the diverse needs of our service and workforce, ensuring that none are placed at a disadvantage over others, in accordance with the Equality Act 2010.