Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Looking After Yourself During Coronavirus (Covid-19) Outbreak
- New
05/06/2020
We understand that these can be worrying and anxious times and therefore have pulled together the following resources to help you self-manage whilst you may not be able to access care in your usual ways. Mental Health and Emotional Wellbeing D Read more
Working Safely - Returning to Work Guidance
- New
02/06/2020
In response to the Government’s announcement to ease some lockdown measures we appreciate many people will be anxious about returning to a workplace where adequate social distancing measures have not been put in place. For information and guidance Read more
Attention parents!
13/04/2020
Useful links for Asthmatics and Diabetics
09/04/2020
Carers Hub: What's On in April?
01/04/2020
Self Shielding Certificate Letter
31/03/2020
Letters to vulnerable patients
26/03/2020
Government Coronavirus Information Service on WhatsApp
26/03/2020
Ordering Medication
23/03/2020
Rescue Pack Information
23/03/2020
Phoning the surgery
23/03/2020
Covid-19: Face to face appointments not being booked
16/03/2020
Covid-19: Request for holiday cancellation letters
16/03/2020
Online appointment booking suspended
10/03/2020
Coronavirus and returning travellers
06/03/2020
Affected by Dementia?
31/01/2020
Coronavirus
31/01/2020
Stay well this Winter
17/12/2019
Latest News
02/12/2019
Our Friends and Family Test Results
02/12/2019
Flu
21/10/2019
View our amazing new surgery!
17/07/2019
Getting to the practice!
16/07/2019
Hay Fever
26/04/2019
New Patients
12/01/2019

CQC Inspected and Rated
Good

We are currently CLOSED.

News

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CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):