Patients Did Not Attend report for week commencing the 5th February

Sadly we have to report the situation is getting worse: 34 patients did not attend their appointments or cancel them. 11 of those were for face to face appointments with a GP.

At the same time our patient advisor team are receiving abuse from patients complaining about the wait time for appointments.

We totally understand that things crop up on the day, but we do ask that you cancel your appointment as it is so easy and you are then helping a fellow patient.

Our patient list is growing weekly and we had increased pressure last week and will for the next few weeks, as one of our GPs was taken seriously ill.