Compliment, Complaint or Feedback

We are continually looking to turn our patients’ feedback and complaints into real improvements in the services we provide, if appropriate. We care about things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve your care and experience. We strongly believe that patients needs to be involved and empowered to help manage their own conditions in the best way possible.

Likewise if you do have a legitimate complaint, please let us know and we appreciate you taking the time to document your concerns. They will be thoroughly investigated and you will receive a response as appropriate.

We aim to provide an initial response within 5 working days. If it is for a complaint, we do like to have an initial telephone conversation to discuss and investigate further.

Our aim is to finalise all complaints within 30 days. This allows the Practice Management team to fully investigate, consult with other member/s of the team involved, review your medical record and if necessary check all other documents and recall the recorded telephone calls for review.

Full details of our complaints process including timescales can be found within the document below:

• Complaints Procedure

Compliment, Complaint or Feedback

If you are human, leave this field blank.

Section

If you are communicating on behalf of someone else, then you need to ensure that consent is place, so we can communicate back with you.

I have consent from the patient

I have power of attorney

Not applicable

Please select one of the following: *

Compliment

Complaint

General feedback

When did your experience take place?

Please use date format: DD/MM/YYYY

What was the nature of your interaction/appointment?

Telephone

Face to Face

Written

Other

Do you know who you were interacting with?

Doctor

Nurse

Phlebotomist

Clinical Pharmacist

Patient Advisor

Social Prescriber

Midwife

Other

Please state if known:

If relevant and if known, please state the name of the person you interacted with:

Did you mention this to the member of staff at the time?

Yes

No

Did you mention this to another member of staff at the time?

Yes

No

Please provide specific details of your experience: *

Would you like a response? *

Yes

No

How would you like that response? *

Telephone

In writing

*

I confirm that my enquiry is not urgent, and it may take up to 5 working days before I receive a reply.